TERMS AND CONDITIONS OF USE

1. Seller Identity

This website and the sale of products are managed by Alejandro Ruiz, founder of By Alexrual, with Tax ID 02569629 and address for notifications at Fidel Borrajo 35. Contact email: rualartesany@gmail.com.

2. Purpose of the Contract

These terms regulate the purchase of mirrors and other products offered on this website. By placing an order, the customer fully accepts these conditions.

3. Product Information

All mirrors are described with their measurements, materials, and characteristics. Images may show slight variations due to lighting or screen settings. For personalized products, the measurements and specifications will be those provided by the customer.

4. Prices and Taxes

All prices include VAT. Shipping costs will be shown before completing the purchase (for national and international shipments). There are no hidden fees.

5. Shipping and Packaging

All mirrors are shipped with reinforced protection, including padding, corner protectors, reinforcements, and special packaging for fragile items. The estimated delivery time will be indicated during the purchase process. If the package arrives visibly damaged, the customer must note it on the carrier’s delivery slip and report it within 24–48 hours.

6. Right of Withdrawal (Returns)

6.1. Standard Products (non‑customized)

The customer has 14 calendar days from receipt to return the product without needing to justify the reason. The product must be returned in perfect condition and in its original packaging. Return shipping costs will be borne by the customer, provided the mirror was received in good condition.

6.2. Personalized Products

Returns for withdrawal are not accepted for custom-made or personalized products, in accordance with consumer regulations. Returns will only be accepted if the product arrives defective or does not match what was ordered.

7. Damaged or Defective Products

If the mirror arrives broken, damaged, or with manufacturing defects, the customer must report it within 48 hours of delivery. In these cases, return and replacement costs will be covered by the seller. Returns will not be accepted for mirrors damaged by the customer due to incorrect use, drops, impacts, or improper handling.

8. Payment Methods

Accepted payment methods are those indicated on the website (card, bank transfer, etc.). The order will be processed once payment is confirmed.

9. Warranty

Products include the legally established warranty. It does not cover damage caused by misuse, impacts, or improper handling by the customer.

10. Applicable Law

These conditions are governed by Spanish law. Any dispute will be resolved in the courts corresponding to the consumer’s residence.

PRIVACY POLICY

1. Data Controller

Controller: Alejandro Ruiz Tax ID: 02569629 Address: Calle de Fidel Borrajo 35 Email: rualartesany@gmail.com

2. Data Collected

Full name
Shipping and billing address
Email and phone number
Payment data (managed by secure external platforms)
Information necessary to manage orders, returns, and customer service

3. Purpose of Data Processing

Data is used to:

Manage orders, shipments, and returns
Issue invoices
Respond to inquiries
Comply with legal obligations

Data will not be used for commercial purposes without prior consent.

4. Legal Basis

Processing is based on:

Execution of the purchase contract
Compliance with legal obligations
User consent when applicable

5. Data Retention

Data will be retained while the commercial relationship exists and for the legally required periods.

6. Data Sharing

Data will only be shared with:

Shipping companies
Payment platforms
Accounting or administrative services (if applicable) Data will never be sold to third parties.

7. User Rights

Users may exercise their rights of access, rectification, deletion, objection, and portability by writing to: rualartesany@gmail.com

SHIPPING AND RETURNS POLICY

1. Shipping

Orders are shipped through specialized transport companies. All mirrors are packaged with reinforced protection to ensure safety. Estimated delivery time will be shown during purchase. If the package arrives damaged, it must be reported within 24–48 hours.

2. Returns for Withdrawal

Applicable only to non‑personalized products. Period: 14 calendar days from receipt. The product must be returned in perfect condition and in its original packaging. Return shipping costs are borne by the customer. Returns will not be accepted for products damaged by the customer.

3. Returns of Defective or Transport‑Damaged Products

Must be reported within 48 hours of delivery. The seller will cover return and replacement costs. Photos of the damage may be requested to process the claim.

4. Personalized Products

Returns for withdrawal are not accepted. Returns are only accepted if the product arrives defective due to manufacturing issues.

5. Refunds

Refunds will be issued using the same payment method once the returned product is received and verified.